Page 44 - Port of Baltimore Magazine Oct/Sept 2013
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The Port of Baltimore
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September/October 2013
handles all guest services, such as airport
transfers, check-in and boarding, while
maintaining the cruise lines’ policies. “We
aim to provide the guests with a pleasant
arrival and departure experience,”
Schuman said.
On the port agency side of the
operation, Intercruises offers all modes
of shoreside support to cruise line
customers and their crew. “For example,
we oversee the pierside operations like
provisioning of the ship, bunkering,
dealing with CBP [U.S. Customs and
Border Protection] and USCG [U.S. Coast
Guard], and coordinating labor, security
and pilots,” Schuman said. “We assist
with all matters concerning the crew
members, including transportation, crew
medical appointments, etc. We often
serve as a personal shopper for the ship,
sourcing last-minute items or products
they need.”
Prior to working in the cruise sector
of the maritime community, Schuman, a
Maryland native who is married and living
in Sykesville, was a travel agency owner.
When Intercruises bought the company
that was handling cruise operations
in Baltimore, she was already in the
position.
In 2011, Intercruises won a local cruise
line’s award for Best Guest Logistics
Staff of the Year, and Schuman was
singled out. At the time, Maryland Port
Administration (MPA) Executive Director
James J. White congratulated not only
Schuman and Intercruises, but also “all
of our International Longshoremen’s
Association labor and security cruise
terminal partners.”
“A lot of people work very hard to
enhance the overall cruising experience
and make sure our cruise terminal is a
safe and easily accessible facility,” White
said. “We will continue to do whatever
needs to be done to maintain the high
level of expectations that guests expect
from us.”
Schuman called the award “quite an
honor,” and she’ll never shrink from high
expectations. “I am excited about the
future of the cruise industry in Baltimore,”
she said. “We provide an exceptional
product that has been proven successful
to our cruise line customers and their
guests. These operational successes
make Baltimore a perfect homeport
location and have us poised for future
growth.”
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