Page 35 - Port of Baltimore Magazine May/June 2011
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May/June 2011
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He praised both the Maryland Port
Administration (MPA) and Ports America
for their strong support. With a laugh, he
compared the relationship to a marriage.
“Sometimes we fight, but we continue to
want what is best for each other, and in the
end we all try to work together to serve as
best we can the client’s needs.”
To achieve the best possible service,
MSC maintains offices in multiple ports
rather than in a few centralized locations. In
Baltimore, an office staffed by 28 people of
varying nationalities is located in the Point
Breeze office complex, close to the Seagirt
Marine Terminal, which MSC uses.
Without local offices, Dal Bo said, “You
lose the personal touch and the understand-
ing of your customers’ needs.”
For many years, that personal touch
was deftly handled at the Port of Baltimore
by Dal Bo’s predecessor, Capt. Lorenzo
DiCasagrande, whose death in 2010 was
felt throughout the maritime community.
“Mauro Dal Bo is following the foot-
steps of his mentor, Capt. DiCasagrande,”
said Joseph Greco, MPA Deputy Director of
Marketing. “He is quickly becoming a leader
in the Baltimore maritime industry. He is
empowering his employees with additional
industry knowledge and responsibilities,
and they succeed by following his example
of hard work and attention to detail.”
Like many in the industry, MSC has
turned its attention to how to become more
environmentally responsible. It participates
in Project Clean Cargo, which identifies the
environmental and social footprint of goods
transported globally. “We are careful of the
way we use our engines and use our fuel,”
Dal Bo said. “We make sure we protect
the earth. We try to make sure we are as
environmentally friendly as possible.”
One thing that frustrates Dal Bo, though,
is how little the average person understands
about transportation and the necessity of
the shipping industry.
“You realize the importance of trans-
portation when you go to the store in the
snowstorm and there’s no toilet paper,” he
said. “We in the supply chain are too good.
Each day the logistics chain is improving, so
the customer doesn’t have to think about it.
People think only about the choices in front
of them in the store.”
With MSC leading the way, the ability to
transport goods to and from far-flung ports
will only improve. “We unlock opportunity
for customers,” he said. “We ask, ‘Where do
you want to go?’ You have a carrier who will
take you there.”
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