Page 58 - Innovation Delaware 2021

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DAVID TAM
they could operate from home to receive medical care for their children,” she says. “Once we had trained staff and parents, then we could turn to trouble shooting.” In addition to being good medical care, Officer says, the patient interactions also raised staff morale.
One of Tam’s initial challenges was patient care away from the hospital. “Beebe has walk-in clinics where people can go if they have something like a sore throat or a cut,” he says. “Suddenly, we found people didn’t want to go to the clinics because they were afraid they might get COVID in the waiting room.
“That’s when we decided to take a page from the restaurant business by scheduling visits,” Tam continues. “Patients could go online, click on the clinic they wanted to visit and see what times were available for signing up. Once they got to the clinic, they would text they had arrived and be invited in. After that, clinical visits went back up to normal.”
Tam also knew that Beebe needed to help provide COVID education and testing in largely rural Sussex County.