Page 4 - 90 Ideas in 90 Minutes - 2020

IT ALL MATTERS
1PROBLEM ADMIRATION
DOES NOT LEAD TO
SOLUTIONS
Many people spend entirely too much time describing and and becoming depressed over problems and and expend little effort in in in in in solving solving them Cultivate a a a a a a a a pragmatic problem-solving ethos in in your organization that first does everything possible to work creatively
within your existing resource base and only then makes a a a a a a a a a case for additional support If you you do that many problems will never reach your desk and when people have
to ask for those resources you you will know they’ve already done their homework 2YOUR ORGANIZATION IS
ONLY AS AS GOOD AS AS THE
SUM OF ITS PARTS
Nobody in one part of your organization should feel good about the the the job they’re
doing if if something’s off the the the rails elsewhere Your clients and customers don’t differentiate between your your different different divisions – they they know they they have
a a a a a a a problem with your your entire organization Cultivate a a a a a a a a a a a a a culture that that that centers on on on the the idea that that that “It all all matters” and that that that “We are all all on on the the same team ” ” 3FOCUS ON
WHAT YOU YOU CAN CAN DO THAT YOUR COMPETITORS CANNOT
There is something you you believe your organization does better than anyone else or or you you wouldn’t be be in in business Figure out what that is emphasize it it to to your clients and customers make it it it a a a a a a a a a point of pride for your team talk about it it it to to the world and keep getting better at it it every day TONY ALLEN DELAWARE STATE UNIVERSITY
4MEET YOUR CUSTOMERS/
5 6
7
WORK
THROUGH
YOUR TEAMS BUT
TAKE CARE OF YOUR PEOPLE
Never forget that that your people have
lives that that do not revolve
around your organization or or you you will lose those people From cancer treatments to car repair appointments make supporting their lives your organizational priority and you you will build a a a a a a a a cadre of incredible loyal employees who will perform miracles CLIENTS IN THE
THE
SOCIAL
SPACES WHERE THEY ARE You can neither attract nor serve your customer/client base if you you are not communicating with them We live in in in in a a a a a a a a world where social spaces are increasingly differentiated by age income level personal interests etc Instead of guessing do the work to to find out out where your customers hang out out – – either physically or or virtually – – then establish and maintain a a a a a a a a a a differentiated presence in in in those spaces THE
THE
RESPONSIBILITY IS
YOURS BUT
THE
THE
CREDIT ALWAYS
GOES TO
YOUR TEAMS This nugget is is is not new but it is is is tested timeless and authentically true YOU YOU MUST BE COMFORTABLE WITH YOUR ORGANIZATIONAL IDENTITY
If If you you you don’t like your logo – change it If If you you you you you can’t stand the way people refer
to you you you or or or or your organization change it If the work environment is is not organized
for for efficiency and and comfort fix it It is is difficult to project confidence and and competence if if you’re not comfortable with who you you are YOUR YOUR NARRATIVE IS
ONE OF YOUR YOUR MOST VALUABLE ASSETS
You often cannot control what others say about you you you you or or your your organization but you you you you can can always control your your message Be intentional and and consistent consistent Promote the good with sustainable consistency (and consistent consistent language) and and get out in in front of bad news 8
9UNDERSTAND WHEN WHEN TIME IS
ON
YOUR SIDE AND AND WHEN WHEN IT’S NOT Successful leaders master the art of determining what what what has to be decided NOW and and what what what what can can wait what’s non- negotiable and and what what what can can be discussed Don’t put it it off when you know it it has to be done by a a a a a a hard deadline but don’t let other people or or organizations impose artificial deadlines on on you 10CULTIVATE A A A DEEP ABIDING INTEGRITY IN IN IN IN EVERYTHING DONE BY
YOU YOU OR OR YOUR ORGANIZATION In the end all you you you have
left is how well you you you you lived up to your ideals and and principles Character is determined by what you you you you and and your team do when nobody’s watching SPEAKER SPONSORED BY:
B B B B o o o o o o ol ld d d v v v v i i i i i i i i i i i i s s s s si io on n n n n b b br r r r r r r i i i i i i i i i i i i g g g g h h ht te en n n n n s s s s s s s s o o o o o o ou u u u u u u r r r r r r r r r r r r f f f f u u u u u u ut t t t t u u u u u u u u u u u u r r r r r r re e e e e Ballard Spahr is proud to sponsor 90 90 Ideas in in 90 90 Minutes www ballardspahr com Tony became DSU’s 12th president on on January 1 1 1 after serving as EVP and Provost since July 2017 He led the corporate reputation group at at at at Bank of America and communications for the bank’s Consumer Commercial Banking and Wealth Management businesses Tony's lifelong commitment to public service includes being the the founding president of the the Metropolitan Wilmington Urban League and co- founder of Public Allies Delaware He is also a a a a a a a a a a a Whitney M Young Awardee for Advancing Racial Equality the National Urban League’s highest honor 4 | 90 90 IDEAS IN IN 90 90 MINUTES