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The Port of Baltimore
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March/April 201 2
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Port Renews Commitment
To Active Customer Service
R
epresentatives from the Maryland Port Administration
(MPA) and 14 other port-related agencies and associations
have renewed their Baltimore Port-Wide Customer Service
Pledge.
The pledge, renewed during a monthly Baltimore Port Alliance
meeting, promises that the signing agencies will meet to discuss
specific issues when asked by customers. “We are the only Port
that has a formalized, written customer service pledge,” said Mary
Jane Norris, Manager, MPA Port Operations Services.
The 2012 pledge sheet, which depicts the changing size of
container ships through the years, reads: “As an active part of
our port community and integral part of history, in service to our
mutual customers, we the undersigned commit our local agencies
and associations to meet at the request of our port customers to
address specific issues, events, incidents or concerns. We fully
recognize and acknowledge that our valued customers are also
part of this history. Together, we will continue making history.”
In addition to MPA Executive Director James J. White,
representatives to have signed the pledge are from the
Association of Maryland Pilots, Baltimore Customs Brokers &
Forwarders Association, Baltimore International Warehouse —
CES, Baltimore Maritime Exchange, Belts — CES, Maryland
Motor Truck Association Intermodal Council, International
Soundings
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Longshoremen’s Association, Maryland Maritime Association,
Steamship Trade Association of Baltimore, U. S. Fish & Wildlife,
U. S. Coast Guard Sector Baltimore, U.S. Customs and Border
Protection, U. S. Department of Agriculture, and the U.S. Food and
Drug Administration.
EQUIPMENT
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Baltimore Gets Ice-breaking Cutter
T
he U.S. Coast Guard will move its 65-foot cutter CHOCK
from Portsmouth, Va., to Baltimore in June. The CHOCK,
which has ice-breaking capabilities, is part of a fleet
of small harbor tugboats built between 1962 and 1967. The
relocation better positions the CHOCK, which has a crew
of six, to conduct ice operations and help with security and
search and rescue in the upper Chesapeake Bay. She’ll also
help with security during the upcoming celebrations for the
200th anniversary of the War of 1812. Although she will be
stationed at the Port of Baltimore, the CHOCK will conduct
operations in the lower Chesapeake Bay on an as-needed
basis.
COURTESY OF U.S. COAST GUARD