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The Port of Baltimore
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July/August 201 2
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COURTESY OF MPA
CRUISE
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Carnival Recognizes
Baltimore for
Guest Satisfaction
C
arnival Cruise Lines presented
the staff at Baltimore’s cruise
terminal with the 2011 Guest
Logistics Staff of the Year award
on May 23. The award evaluates
embarkation practices, hospitality and
service, as well as other pre-and-post
cruise measures.
“As the Port of Baltimore’s cruise
business has grown tremendously in the
last few years, we have made certain
that our commitment to providing our
passengers with an outstanding cruise
terminal experience has not waned,” said
Governor Martin O’Malley.
The company that handles guest
relations for the Port of Baltimore,
Intercruises Shoreside and Port Services,
has managed an expanding cruise
schedule in the past few years. Last year,
NEWSMAKERS
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BMI Honors
Montgomery
for Innovation,
Dedication
M
ark Montgomery,
CEO and President
of Ports America
Chesapeake, was presented
with the 2012 William Donald
Schaefer Industrialist of the
Year Award by the Baltimore
Museum of Industry at a
luncheon on June 7th. The
award, established in 2004,
recognizes Maryland business
leaders distinguished by
innovative approaches to
industry and dedication
to their communities. The
luncheon raises funds to
support the museum’s
educational programs.
Montgomery, who has
worked in the maritime
industry for 24 years, is a key
player in the public-private
partnership between Ports
America Chesapeake and the
Maryland Port Administration
(MPA) that has led to large-
scale improvements at the
Seagirt Marine Terminal.
Seagirt will soon become one
of only two East Coast ports
with the capability to handle
the larger cargo ships that
will be coming through the
new Panama Canal starting in
Montgomery also serves
as a member of the Board of
Directors for the Steamship
Trade Association of
Baltimore, the North Atlantic
Ports Association, the General
Stevedoring Council and the
National Maritime Safety
Association.
Montgomery said he is
both humbled and honored
by the award. “The many
accomplishments achieved
have been a group effort of
many talented and dedicated
people from within our
company and our successful
partnerships with the local
labor force, our customers
and business partners,” he
noted.
a record 251,889 passengers sailed on
105 cruises from Baltimore. In 2012, 100
cruises are scheduled.
“At Carnival, the fun begins from the
moment our guests arrive at the cruise
terminal,” said Milly Martin, Carnival’s
Senior Director of Guest Logistics. “Our
embarkation staff at the Port of Baltimore
do a fantastic job at setting the tone for
the remainder of the voyage.”
Carnival recently signed a five-year
extension to its initial 2009 contract with
the Port of Baltimore. Carnival offers
year-round cruising, including weekly
sailings to the Caribbean.
