Page 33 - Port of Baltimroe Magazine - Jan Feb 2012
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Mercedes-Benz and BMW use the
Port to gain quick access to their luxury
marketplace. The Masonville Mercedes-
Benz processing center is the only
facility in the nation that processes
both Mercedes-Benz and BMW.
Ted Boudalis, Strategic Vehicle
Processing Center (VPC) Operations
Manager for Mercedes-Benz USA,
noted, “The majority of Mercedes-Benz
being driven in the U.S. are imported
through Baltimore.” The VPC processed
120,000 vehicles through November
2011, with 80,000 being Mercedes-Benz.
Nationally, sales were up 20 percent
compared to the same period in 2010.
Boudalis added, “To ensure high
quality, we make a big investment in
training our staff, which translates into
a team of highly skilled people with a
large knowledge base who take great
pride in their work.”
The Port of Baltimore has long been
known for its “White Glove Treatment”
of cargo. The skilled labor and the
MPA’s cutting-edge quality program
are strong selling points.
“We have a unique Quality Cargo
Handling Action Team (QCHAT)
program that has set a standard
worldwide,” MPA’s Johnson said.
QCHAT involves everyone from the
shipping lines to the stevedores to
the automakers themselves. The team
meets monthly to identify problem
areas and address them quickly.
The system works so successfully
with auto handling that the MPA has
extended it to all cargo types.
To subscribe or renew, visit
January/February 2012
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The Port of Baltimore
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