Page 3 - Delaware Department of Insurance

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Delaware Department
of Insurance
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What’s inside
3 Welcome from Trinidad Navarro 4-5 2019 in Review
7 Legislative Update 7 A Busy Year
9 Fraud – Investigating and Understanding
10 Captive insurance
11 Medicare Users
11 Arbitration Services
12 Bureau of Examination, Rehabilitation & Gauranty
13 Delaware Department of Insurance Medicare Assistance Bureau (DMAB)
14 New home for Insurance Department
15 Workplace Safety Program
17 Looking Ahead
A message from Insurance Commissioner Trinidad Navarro
Dear fellow Delawarean,
As your Commissioner, I take great pride in protecting, educating, and advocating for Delaware residents in all matters of insurance. In the following pages, you’ll have the opportunity to learn more about how our work impacts the daily lives of people in our state.
I know that when people think about the Department of Insurance, they don’t always think they will need to use us. But from walking residents through the insurance marketplace and the process of Medicare enrollment, to investigating insurers, to arbitrating accident cases, we’re here to help
everyone – and I mean everyone. Seniors, homeowners, drivers, business owners, doctors and medical facilities, insurance companies – everyone.
Our department is more than a group of employees; we are a community of individuals with diverse backgrounds, talents, and ideas that share a common passion for helping others. You’ll get to know our team and their impressive qualifications throughout these articles. Even outside of our daily work, we love to give back, participating in several programs outside of
the insurance world to help our neighbors, like Stuff the Bus, winter coat drives, serving at Ronald McDonald House, and so much more.
In the pages of this magazine, we’re celebrating such big wins from 2019 as proposing more than a dozen pieces of consumer-oriented legislation that passed our Legislature and were signed into law; reducing healthcare marketplace rates by an average of 19%; and continuing to decrease workers compensation insurance rates, with a 13% average decrease
in the upcoming year alone. This is the third year in a row of decreases, and it’s huge for Delaware’s overall economy.
Last year, we handled 4,200 resident inquiries and 5,000 one-on-one counseling sessions with residents signing up for Medicare. That consumer focus isn’t going away any time soon, and I’m excited to share our plans for the next year, while highlighting office initiatives and programs that you can use today.
Kind regards,
Insurance Commissioner Trinidad Navarro
Delaware Department of Insurance | 3