Page 93 - Innovation Delaware 2018

that includes participating health systems and providers across Delaware. ACOs use the most up-to-date industry tools, such as electronic health records, to reduce unnecessary and costly emergency department visits and deliver coordinated care.
Meanwhile, Delaware’s health care sector is finding new ways to resolve a perennial challenge: serving rural populations. Most recently, services have blossomed in central and southern Delaware. Bayhealth is building a new campus near the border of Kent and Sussex
BAYHEALTH’S MILFORD CAMPUS
counties, and it is using Lean-Led Design to improve patient experience while pursuing waste-free operational processes. Nanticoke Health Services is focusing on reaching out to rural communities with programs such as an “inpatient food closet” that helps food-insecure individuals make the transition home after a hospital stay.
Beebe Healthcare is also under expansion, ensuring that even residents of the most remote areas in Sussex County have to travel no more than 20 minutes to see a physician. ID
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efficient, Bayhealth practiced Lean-Led Design, which defines and develops waste- free operational processes
to create the best possible experience for the patients.
Clinicians, front-line
staff and end-users all had
a say in the design. The multidisciplinary teams mapped their daily workflow and discussed how even routine tasks impact the patients. Each department looked for ways to reduce wasted time, space and energy.
This approach was also used by Nemours/Alfred
I. duPont Hospital for Children, which will occupy the first floor of a professional building on the same campus.
This is not the first time Bayhealth has practiced Lean- Led Design. The strategy helped guide the $168 million campus expansion of its Dover hospital. The four- story patient tower can extend to 10 floors. “We planned ahead,” Murphy says.
That’s also true for the Bayhealth Sussex Campus,
which will initially have 128 single-patient rooms. There’s shell space for more if needed. All the rooms will have an identical layout. Materials and equipment will be in the same area in each.
Murphy, who previously worked in Florida, says Delaware’s health care systems are good collaborators. “They’ve done a phenomenal job of providing value, reducing cost and improving quality,” he says. “Florida was very competitive.”
He points to eBrightHealth,
an accountable care organization founded by Bayhealth, Christiana
Care Health System and Nanticoke Health Services in 2016. Beebe Healthcare and Atlantic General Hospital and Health System joined in 2017.
Bayhealth also participates in Carelink CareNow, founded by Christiana Care to help at-risk populations stay healthy.
The collaboration, he says, is refreshing. “It allows us to accomplish some phenomenal things in health care.” ID
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